Legal
Privacy Policy
How we collect, use, and protect your personal information.
Last updated: 10 August 2026
1. Introduction
Coleman Electrical Contracting (ABN registered, NSW Electrical Licence #327347C) is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with thePrivacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact details — name, phone number, email address, and property address
- Service enquiry details — description of electrical work required, preferred scheduling, and property type
- Website usage data — pages visited, time on site, device type, browser, and IP address (collected via analytics)
- Communication records — emails, phone call notes, and contact form submissions
3. How We Collect Information
We collect personal information through:
- Our website contact form
- Phone calls and emails
- In-person consultations and site visits
- Cookies and analytics tools (see Section 6 below)
4. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotes
- Schedule and deliver electrical services
- Send invoices and process payments
- Communicate about your job (progress updates, follow-ups)
- Improve our website and services based on usage patterns
- Comply with legal obligations, including electrical safety regulations and licensing requirements
5. Disclosure of Information
We do not sell, rent, or trade your personal information. We may disclose your information to:
- Service providers — third-party tools we use for email, scheduling, invoicing, or analytics
- Regulatory bodies — where required by law (e.g., NSW Fair Trading, electrical safety inspectors)
- Professional advisers — accountants or lawyers acting on our behalf
We will not disclose your information to overseas recipients unless required to provide our services or with your consent.
6. Cookies and Third-Party Services
Our website uses Google Analytics 4 to understand how visitors use the site. Google Analytics collects anonymised data including pages viewed, session duration, device type, and approximate geographic location.
Google Analytics uses cookies — small text files stored on your device. You can control cookies through your browser settings. Disabling cookies may affect your experience on our site.
We do not use cookies for advertising or remarketing purposes. For more information on how Google handles data, visitGoogle's Privacy Policy.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website is served over HTTPS, and we limit access to personal information to those who need it to perform their duties.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — ask us to update or correct inaccurate information
- Complaint — lodge a complaint if you believe we have breached the APPs
We will respond to access and correction requests within 30 days. There is no charge for making a request, though we may charge a reasonable fee for providing access if the request requires significant effort.
9. Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Electrical work records are retained for a minimum of 7 years in accordance with NSW regulations.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this privacy policy, wish to access or correct your personal information, or want to make a complaint, please contact us:
- Business:Coleman Electrical Contracting
- Email:Josh@colemanelectrical.com.au
- Phone:0493 804 423
- Address:Rozelle, Sydney, NSW 2039
If you are not satisfied with our response, you may lodge a complaint with theOffice of the Australian Information Commissioner (OAIC).